Indexing the performance of social agents. An approach based on social planning

An indexing system should be designed, viewed as a cybernetic device, to support the policy-maker(PM) in steering a complex system constituted by a set of autonomous social-agents (districts, hospitals, etc.), through a “planning of goals” toward the pursued overall goal. Typically, in setting goals, various perhaps antagonist criteria are considered, eg “to improve the fitness of the citizens whilst containing public expenditure for them”. The “performance” of a social agent is that which emerges from the behaviours of the individuals which it governs