Knowledge Management System in SMEs within stable Enterprise Networks

Companies need to respond to ever-changing and increasing customer demands in order to maintain a stable market position. In this scenario, collaboration among companies is one of the most promising strategies for enhancing global competitiveness. New business models as well as new theories about governance, operations, strategies and management have been in the process of being developed in last years for these emerging Enterprise Networks. To achieve effective cooperation within a collaborative environment, the development of a Knowledge Management System is nowadays essential, since the facing up with the actual knowledge-based market. This paper provides a structured methodology to establish a Knowledge Management System in a Small and Medium Enterprise that actively contributes in a stable and long term strategy enterprise network through an Action Research approach. The Action Research (AR) is conducted in a medium company, named Si.Ca.RT, belonging to an Italian network of 21 enterprises